OMNY tap to pay

So I’m at Myrtle Wyckoff subway station, just got off the b38, about to go down to the L but before I go through the turnstile and pay twice as per usual since I’m never given the free transfer for some reason (and yes I am absolutely 100% positive I’m using the same payment method when I tap for the subway that I used for the bus 15 mins prior), I decide to ask the woman behind the service desk about it. She says “you can contact them and get refunded”…. Umm I haven’t gone thru the turnstile yet so I don’t need to be refunded (and I have done this already and was denied… OMNY sent me back a scripted response stating that I need to make sure I’m using the same payment method and it needs to be within 2 hours… both factors very clearly had been the case but they ignored my screenshots) … I explain my situation to her again and she says “we don’t take cash app” (the card I’m using when I tap is my cash app debit card). I had never heard this before and asked her why it blinks green if they don’t accept it, and she said “it blinks red after it blinks green but you people keep walking thru”… excuse me? I’m supposed to expect that green means anything other than go? How would I know it blinks red (if it does) and furthermore … I wish I had the time to show her this but I gave up since the train was coming and paid again and ran down… my transaction history on cash app clearly shows “completed” on hundreds of transactions from MTA.

Am I the only person who finds this MTA workers response completely BS?! She also proceeded to tell me “we don’t take nun that, same difference” when I told her that my cash app debit card was listed in my cards with Apple Pay and I’m using Apple Pay technically. She claims it’s listed on the turnstile. Guess I’ll have to take a better look when I get off but am I the only one having this issue (paying twice for bus-subway transfer when it’s supposed to be free to transfer) and is there any truth to Apple Pay and cash app not being accepted (I feel like I already know this answer because I’m being charged but I’m just thrown for a loop here)?

Thanks !